And helped open one of the first ramen establishments in Salt Lake Valley, successfully expanding it to multiple locations and becoming established as an enduring presence in Utah’s dining scene.

By capturing feedback from every customer, Utah-based Ovation increases communication and second chances.

Kiln hosted the conversation between Utah Business Editor Mekenna Malan and Sherrita “Rita” Magalde, founder and CEO of Sheer Ambrosia Bakery.

And created a successful fast-casual restaurant concept that combines high-quality, fresh ingredients with the speed and value of quick-serve dining.