Tech Roundup: Listen Technologies, MaritzCX, Nearmap Tech Roundup: Listen Technologies, MaritzCX, Nearmap
       Tech Roundup: Listen Technologies, MaritzCX, Nearmap

Listen Technologies: Listen Technologies, a leading provider of assistive listening products for 20 years, is demonstrating its mobile two-way communication product, ListenTALK, at Reliable Plant 2018 Conference & Exposition in Indianapolis this week. ListenTALK is shipping globally and has been positively received by end users who value the product’s range, affordability and ease of use.

ListenTALK enables clear, secure, two-way communications. The product features a sleek, wireless, pocket-sized device that acts as a transmitter and receiver (a transceiver) and makes it easy for groups of two or more people to listen and talk with the push of a button. It is ideal for noisy, crowded and/or mobile environments such as manufacturing plants and factories, warehouses and other facilities where background noise from machinery and ventilation systems can make it nearly impossible to hear what others are saying. Applications in plant environments include VIP and prospective customer tours, safety training, new hire training, plant tours, production line communication and quality assurance.

With ListenTALK, speakers do not need to shout to be heard or position themselves so they are visible to listeners. This is important in large plants where speakers may be far away from listeners or in situations where they are not facing listeners, such as in demonstrations or tours. ListenTALK improves intelligibility of speech so there are no misunderstandings (no need for speakers to repeat themselves) or missed directions and safety warnings and the resulting down time these may cause. The product also reduces down time that can result when workers must stop what they are doing and move closer to speakers on the plant floor in order to see and hear them clearly over the din of heavy equipment.

“Listen Technologies is excited to be attending Reliable Plant 2018 and to have the opportunity to engage with so many factory and plant workers and learn more about the hearing challenges they encounter in their plants,” said Juan Riboldi, COO of Listen Technologies.

Riboldi’s team will be demonstrating ListenTALK in booth 115. “We look forward to showcasing ListenTALK and helping others see for themselves how easily the product facilitates team collaboration in loud environments so there is no need to shout or sign. The result is a more enjoyable, safe work experience and better productivity.”

MaritzCX: To help clients achieve high-value return on their customer experience (CX) programs, MaritzCX® unveiled updates to its CX platform and product suites. These new features deliver large enterprises easy and practical ways to execute better customer experiences and boost the bottom line. The reveal was made during the company’s annual user conference, CXFusion.

“Enterprise CX programs are unique. To thrive, they require a robust technology platform coupled with deep and integrated research experience and services,” said Mike Sinoway, MaritzCX CEO. “Our research with professional CX teams directly led to the enhancements we are unveiling in our tools and processes. The net result is that CX teams and employees will more easily consume and act on relevant CX data, helping them accelerate and amplify their success.”

The enhancements support several key themes: driving better action in the field and with front-line employees; easier management of complex enterprise datasets; better governance; and higher success with driving measurable results.

New enterprise-grade CX products from MaritzCX include:

FieldCX™ a reporting and action toolset that has been optimized to the needs of front-line, customer-facing employees in a large organization. It offers a unique-in-the-industry flexibility for program administrators and scalable technology to help employees quickly get the insights they need, take corrective action and be better informed, which improves the positive results of CX programs.

CXEvolution® is MaritzCX’s groundbreaking study from 2016 that is now expanded and updated to include linkage to business results. Clients use CXEvolution as a benchmark, and as a best practice guide and prescriptive model for their next, best action to build and execute effective, ROI-based CX programs. With over 10,000 responses spanning 40 industries, CXEvolution is now the world’s largest study yielding the key drivers, prescriptive actions and outcomes for highly effective CX programs.

EX Monitoring™ helps business leaders understand the employee experience (EX) to strengthen a more customer-centric business model and increase employee engagement. The solution offers event-driven employee touchpoint surveys, out-of-the-box dashboards, analytics, loyalty and employee reward metrics and key employee benchmarking to better monitor and engage with employees to drive an exceptional customer experience.

CXWorkflow™ is a data management workflow solution that helps enterprise clients quickly and effectively address the most demanding data needs for validation, structuring, cleaning, enriching and combining data for use in CX programs. CXWorkflow creates client-specific workflows to move data from its raw state to consumption and use, based on the client’s needs for data cleaning, hierarchy and quota management.

CXStandards® benchmarking data is now integrated with the MaritzCX platform. This expansive dataset helps CX practitioners dive deep into 16 core industries, allowing leaders to more effectively interact with the dataset, focus improvement efforts to specific areas and make better decisions based on prominent CX market data.

Governance is a prevailing topic with enterprise CX leaders. MaritzCX’s new offerings include workshops, coaching, and integrated technology solutions to help companies achieve a structured approach to launching and managing customer-facing programs to drive measurable results.

Text Analytics Emotions applies integrated text analytics to measure the breadth of customer emotions. Emotions are a primary driver of future customer loyalty, and text analytics emotions data help ensure the appropriate action can be taken based upon the customer’s emotions.

Extensible SaaS, MaritzCX’s expanded, API-based technology architecture, allows clients to reap the benefits of its SaaS platform while offering the ability to create customizations specific to any CX program. Extensibility is being used to power a host of new solutions within the MaritzCX platform, including a new offering to showcase real-time feedback on TV monitors located in key areas of any business – popular with team leaders, executives and employees – as well as new CX-based chatbot solutions, digital experience measurement solutions, including app and website intercepts and more.

Expanded Integrations enables companies to understand their customers at the early stages of the sales cycle. Integration with the Salesforce Lead Object opens up new survey opportunities during the early stages of the relationship with a prospect and allows companies to survey contacts gathered from your lead generation activity.

With strong growth around the globe, MaritzCX reached a record 1.7 million platform users this year. Several technology integrations, services-based solutions and key partner announcements marked major milestones in further demonstrating its position as the enterprise CX solution provider.

Nearmap: Nearmap, a high-resolution aerial imagery provider, and Aurora Solar, a solar sales and design software leader, today announced a landmark partnership that allows Aurora users to access Nearmap aerial captures of U.S. locations.

Through this collaboration, Nearmap’s up-to-date, sub 3″ GSD imagery is now available within Aurora’s software, helping solar installers design and sell with exact precision.

“We’re thrilled to be partnering with Nearmap to provide aerial imagery to solar installers across the country,” said Chris Hopper, CEO and co-founder of Aurora Solar. “By integrating high-resolution imagery with our industry-leading software, we empower solar installers to quote with confidence—reducing the number of truck rolls required. This is the next big step in remote solar design.”

Previously, Aurora has enabled its users to design over 1 million solar projects, with over 60,000 projects designed in March 2018 alone. Now, in addition to satellite imagery, Aurora customers can utilize high-resolution and current Nearmap imagery for increased accuracy and informed decision-making.

“We’re excited to announce this relationship because it offers a lot of flexibility for both Nearmap and Aurora customers. The partnership offers solutions for businesses of all sizes. Organizations can choose from different licensing models: pay as you go, with unlimited access to imagery, or per bundle through Aurora, which provides a more flexible option based on the needs of the user,” said Patrick Quigley, EVP of Nearmap U.S. In addition, existing Nearmap customers can also authenticate their Nearmap licenses in Aurora.

Alex Chelius of Momentum Solar notes that this integration will “significantly increase our productivity as well as accuracy.”

Through the partnership, users can:

  • Reduce costly, time-intensive on-site visits with Nearmap aerial captures. The imagery’s detail enables professionals to measure and design from the comfort of an office with a precision that rivals traditional measuring methods.
  • Enhance their shading analysis and remote system design processes by utilizing high definition images to better model sites.
  • Increase the number of leads they nurture by spending less time on each lead. Aurora users are now able to expand their coverage area rapidly.
  • Access Nearmap historical captures so users can visualize the property through all seasons.

“Every design begins with imagery, and high-quality imagery helps designers create permit-quality drawings and game-changing proposals,” said JT McCook, sales consultant at Aurora Solar. “That’s why this integration is so exciting; it allows solar installers to create highly accurate 3D models remotely.”