Technology, code, coding

Tech Roundup – AdvancedMD, Canopy, Ivanit, TriTel Networks

Editor’s Note: Below you’ll find a collection of recent tech releases from local companies.

AdvancedMD: AdvancedMD, a pioneer in cloud technology for independent physician practices, launches a complete cloud platform, known as AdvancedMD Rhythm, featuring a new smart EHR dashboard and flexible patient cards that transform clinical workflow. Through seamless data flow in the cloud between clinical, patient and billing applications and built in analytics, the Rhythm platform provides the tools for prioritizing clinical workflow, treating patients successfully, and optimally meet the needs of value-based care.

“We deliver improved workflow and automated intelligence so there’s no switching applications or clicking around to find needed information during the process,” said Raul Villar, CEO at AdvancedMD. “Our goal is to enable providers, patients and payers to interact and communicate with each other when, where and how they want.”

All practice members can access Rhythm from anywhere in a secure manner using a desktop, iPhone or iPad, allowing them to stay connected to nearly every area of the practice, including adding a new patient, charting, messaging, charge capture and prescriptions. Rhythm’s five new and improved features allow practices to take productivity to entirely new levels:

Practice Dashboard

The smart EHR dashboard functions as an automated workflow analyst that consolidates all the moving parts of a specific practice. The visual representation of tasks, including frequently-performed elements, are displayed in a single location for a convenient way to manage to-dos. The snapshot tells users what needs to be done next and enables them to do so quickly and with minimal clicks. For busy, task-based clinical practices, the new revolutionary dashboard for Rhythm helps physicians negotiate work volume and manage the demands through prioritized daily tasks.

Patient cards

Patient cards within Rhythm represent clinical chart information that can be organized by specialty and workflow. The snapshot gives physicians a view of commonly-accessed elements from the patient chart so they can prioritize what is most important based on specialty, workflow, and common tasks.

Online scheduling

The Online Scheduling feature gives new and existing patients the ability to schedule visits via a web site. Practices are in control of the appointment times, types, providers, and locations that can be scheduled, and the visits are fully integrated with the scheduler.

Patient reminders

In addition to the already popular patient reminders, Rhythm includes voice reminder functionality and additional customization based on patient preferences to minimize no-shows.

Clinical Quality Measures (CQM) solution AdvancedCQM is the electronic clinical quality measure (eCQM) solution capturing data to calculate, display, and generate clinical quality measures output for CMS submission and to participate in various value-based initiatives. With AdvancedCQM, physicians have 54 eCQMs to choose from to report quality measures for the 2018 reporting year and the CMS-approved eCQMs for subsequent years. Practices get analytics from scheduling, e-prescribing, patient portal and charting for improved clinical decision support and quality continuity of care.

“Rhythm is transformational because it tears down the problems created by siloed and disparate practice management, EHR and patient engagement point solutions, so independent practices can quickly find and manage any practice data on any device from any location,” said CTO Arman Samani. “This approach enables practices to compete with the resources of larger health systems and hospitals.”

Additional resources:

  • Preview the sweet donut dashboard video
  • Download the dashboard product sheet
  • Watch patient cards demo
  • Watch the new Rhythm overview
  • Watch “Anna’s Rhythm” storybook video

Canopy: Canopy, the leading cloud-based practice efficiency platform for tax and accounting professionals, is tackling this problem head on with its Notices solution, giving practitioners a streamlined option for efficiently managing and resolving IRS and state notices for their clients.

There are more than 150 different types of penalties which makes managing and understanding each one exhausting and costly. Because IRS funding has declined by $2.4B since 2010, cheaper, automated collections continue to have greater prominence in enforcing compliance on a large scale, meaning that even more notices will be sent out in the coming years.

Due to the complexity and time-consuming nature of IRS notices, they can pose a significant challenge for tax practitioners.

“The IRS can cover more ground sending millions of notices than they can by doing traditional audits,” said Nate Barrett, Vice President of Product and Design at Canopy “Now, the average accounting firm is dealing with upwards of 100 notices per year. IRS notices are a huge source of frustration for many firms, as it can take the average practitioner more than three hours to research and respond to a single notice. And this all comes with a sense of anxiety due to the almost certain panic and stress the clients are feeling.”

Canopy’s Notices product enables tax and accounting professionals to quickly identify the type of IRS notice their client received, and then provides comprehensive steps and best practices to quickly resolve the issue.

Supporting features include:

  • Notice Library – Professionals can quickly assess and understand the situation of time-sensitive notices with search capabilities via Canopy’s Notices library, allowing for on-the-spot client advice and consultation.
  • Resolution and Letter Templates to Take Action – Resolve each notice with step-by-step instructions and tools developed by seasoned tax professionals and former IRS employees.
  • Management Dashboard and Status Tracking – Never let a notice slip through the cracks. Canopy lets users assign tasks, track progress based on official deadlines, and see engagement statuses—all within one dashboard to view firm-wide activities.

“Despite the deluge of IRS notices, an effective software solution that handles the holistic process for managing and responding to them has not been available to accounting professionals,” continued Barrett. “Canopy is pleased to roll out this new solution for our users to further streamline the complex tax process by dramatically reducing the time spent on each notice and increasing clarity and coordination across the board.”

Ivanti: Ivanti, the company that unifies IT to better manage and secure the digital workplace, today announced that its Federal Risk and Authorization Management Program (FedRAMP) certification for Ivanti® Service Manager has achieved “in process” status. A component of Ivanti’s ongoing federal government enablement initiative, the compliance milestone will enable federal agencies to benefit from a complete cloud-optimized ITSM solution to improve IT efficiency, compliance, and security. Full FedRAMP certification for Ivanti Service Manager is expected before the end of 2018.

According to Deloitte’s 2018 Federal Government Industry Outlook report, automation could save between $96.7 million and $1.2 billion federal hours annually. Ivanti’s integrated service management offering, which includes a new intelligent virtual support agent (VSA) with cloud-based Hub and Bot artificial intelligence (AI) capabilities, provides this automation to make employees’ and citizens’ lives more productive through high quality service delivery and engaging self service.

“We’re excited to be working with Ivanti to integrate their IT solutions into our ecosystem,” said LCDR William J. Walders, Defense Health Agency (DHA). “The prospect of a service management toolset that combines workflow automation, comprehensive ITSM functionality, a next-generation AI-powered help-desk Hub and ChatBots, and a mobile app for employees to get help remotely will help us make much better use of our resources and increase our productivity.”

“Receiving FedRAMP ‘in process’ status for Ivanti Service Manager is a component in our continued compliance initiative to enable the federal market with innovative solutions to unify IT processes and modernize service delivery,” said Phil Richards, Chief Security Officer, Ivanti. “By automating workflows and eliminating costly manual processes, Ivanti Service Manager will deliver the strategic value federal agencies need to become more efficient and productive.”

FedRAMP is a government-wide program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. FedRAMP enables Agencies to rapidly adapt from old, insecure legacy IT to mission-enabling, secure, and cost-effective cloud-based IT. To achieve ‘in process’ status, Ivanti worked to adhere to FedRAMP’s requirements to ensure effective, repeatable cloud security for the government. Ivanti Service Manager’s FedRAMP compliance status is a result of extensive testing and auditing performed by outside consultants and validated by the FedRAMP office.

TriTel Networks, Inc.: TriTel Networks, Inc., a leading managed technology services provider, announced today that the company will now be serving as a Virtual CIO (Chief Information Officer) for small to mid-sized business (SMBs) who are looking to focus solely on expansion and revenue growth. TriTel Networks will step forward into a vCIO role elevating its position amongst customers that desire a greater level of strategic business guidance.

By not only maintaining the IT infrastructure, planning the technology roadmap and identifying new ways to utilize emerging technologies to enhance SMB productivity its consultation will enable leadership of the SMB to focus exclusively to growth, in order to sustain a competitive advantage. As TriTel Networks makes this move, SMBs of the future will not have to deal with the challenges of technology, its rapid growth and the constant stream of changes. Now, TriTel Networks has the capacity to join forces with SMBs who want a proactive partnership to accelerate organizational growth.

“It may seem like a bold move, but for us, it’s simply the natural step forward,” said Jay Brown, President of TriTel Networks. “As a true managed technology services provider, we consider it our job to maintain the integrity of our customers’ networks, to look out for new opportunities and to constantly be educating ourselves on the new regulations and advances in our industry. For years, this has been our philosophy and due to the expertise we’ve accumulated over the years, from serving so many companies and benefitting from such a vast array of experience, it just makes sense for us to integrate ourselves in this way. It makes things very personal, yet at the same time, it’s adding formal structure to what we’ve always done for our clients.”

Business owners who are looking to initiate the same type of relationship with a managed IT services provider should launch the program in the following order. Within the first 90 days, the company should establish a foundation for all future technology endeavors in order to protect the business via the simplest, steps first. Those steps are: 1) complete a IT/Infrastructure Diagram 2) create a Backup/Disaster Recovery Document 3) create an Acceptable Internet Use Policy 4) review Network Change Policy and Administration. Once all of these are completed, the next objective for a vCIO is to assess cybersecurity threats and provide proactive solutions to thwart cyber criminals.

“Business owners also need to hold weekly meetings with their managed IT services provider/vCIO to ensure optimal network performance,” added Brown. “With complex systems, it’s always advisable to work with companies that are willing to meet with you on a consistent basis. This adds an element of accountability which is one of the main reasons why most employers currently have a full-time, on-site CIO.”

One of the best ways for a company to know that the managed IT service provider/vCTO that they’re planning to work with is of the highest caliber is to examine their contracts. Elite providers offer month-to-month, performance-based agreements, instead of locking business owners into long-term, inflexible agreements.

“A company offering vCIO services should be held to the exact same standards as an individual CIO. They need to perform every month, find new ways to enhance the company’s technological capacities and they should also be able to be fired if they’re underperforming,” said Stein. “TriTel Networks is taking the lead in an ever-changing industry and elevating it services versus the status quo.”