St. George–TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced its expansion into India with the opening of its new subsidiary, ClearTouch. Powered by TCN’s technology, ClearTouch aims to disrupt India’s contact center industry by empowering businesses to transform on-premises-based infrastructure into a cloud-based system with its advanced contact center platform.
According to Frost & Sullivan, the Indian contact center applications market size is estimated to grow from $68.4 million in 2015 to $91.1 million by 2022, and the market for hosted and cloud-based contact centers will continue to grow at a faster pace, compared to on-premises. At the forefront of this movement, ClearTouch offers cost-effective, omni-channel contact center solutions that include key features such as predictive dialer, autodialer, interactive voice response (IVR) systems, call recording, speech analytics and business analytics. ClearTouch’s advanced, cloud-based platform enables contact centers to improve agent performance and enhance customer experience, while increasing efficiency and reducing compliance risk.
“India is a huge and exciting market for TCN, and we are excited to help Indian companies optimize their contact center operations and increase revenues with our cloud-based, highly scalable technology,” said Terrel Bird, CEO and co-founder of TCN. “We have already secured a significant number of customers and partners in India and are well positioned to further grow our presence in the Asia Pacific region.”
ClearTouch initially introduced its offerings in India in August 2016 and has gained tremendous traction in the past year. The company currently has a presence in Chennai, Bengaluru and Hyderabad and is quickly expanding to other cities, such as Delhi, Kolkata, Pune and Mumbai. To strengthen its services and improve customer experience, ClearTouch has been working closely with local partners such as Tata Communications and other major telecommunication companies in India. It currently serves various companies in India, including Sankara Nethralaya and Breach Candy for healthcare, as well as Vishnu Cars and FA Capital Management in the automotive and call center industries, to name a few.
“We are excited to officially launch ClearTouch and introduce our industry-leading technology, client-driven adaptability and unparalleled pricing structure to India-based companies,” said Uthaman Bakthikrishnan, executive vice president of ClearTouch. “We are seeing a great traction in the market and are confident that our cloud-based, omnichannel platform will forever change how Indian companies communicate with their customers while increasing operational efficiency and productivity.”
TCN has more than 2,000 client accounts worldwide, enabling small to mid-sized businesses, enterprises and numerous Fortune 500 companies better connect with their customers. With offices in the U.S., Australia, New Zealand, India, U.K. and Japan, TCN constantly looks for new and innovative ways to expand its offerings to better serve its customers globally. With the new expansion into India, TCN is expected to triple its employee numbers, increase month-over-month growth by 18 percent and increase its overall revenue five-fold.
To learn more about TCN’s subsidiary ClearTouch, visit http://www.cleartc1.com.
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing. For more information, visit http://www.tcnp3.com or follow on Twitter @tcn.