Ogden, UT — Agent IQ, a leader in digital relationship banking, personalized engagement, and AI-supported self-service, announced a client partnership with Bank of Utah to launch a new chat solution powered by Agent IQ’s Lynq™ digital engagement platform. This partnership, Bank of Utah’s first foray into live chat services, represents a significant advancement in the bank’s commitment to enhancing customer interactions and expanding its digital capabilities.

“An independent, locally owned community bank since 1952, Bank of Utah is committed to serving our customers however they want to bank with us,” said Mary McBride, VP, Digital Experience & Sales Manager, Bank of Utah. “We are excited to partner with Agent IQ to introduce best-in-class digital communications solutions. Our new chat solution will provide a more convenient way for customers to connect with us, and we are confident it will significantly improve their overall banking experience.”

A key aspect of the partnership with Agent IQ was the seamless integration with Bank of Utah’s Q2 online banking platform for mobile and browser access, as well as the bank’s MANTL account opening tool. This alignment ensures a cohesive user experience across multiple touchpoints, reflecting the bank’s commitment to maintaining a high standard of service excellence.

“Recognizing the growing demand for digital communication channels, Bank of Utah sought a robust chat solution to expand its digital services while maintaining its focus on providing a personal banking experience,” said Matt Phipps, Chief Marketing Officer at Agent IQ. “We are excited to continue to build on our partnership with Bank of Utah and introduce new service offerings that will further improve their customer experience.”

About Agent IQ

Agent IQ is the pioneer in digital relationship banking, providing personal and persistent customer engagement solutions supported by a powerful built-in AI that supports bankers and strengthens customer relationships. Blending the best of human emotion and empathy with the speed and efficiency of computer intelligence, the Lynq™ platform empowers FIs with the ability to provide proactive support and real-time insights to improve customer satisfaction, enhance service efficiencies, and increase profitability, while reducing the cost of serving. For more information, visit www.agentiq.com.

About Bank of Utah

Whatever your Utah is, Bank of Utah provides all the financial tools and guidance you need to achieve your business and personal financial goals. Celebrating its 70th year in 2022, Bank of Utah was established in 1952 in Ogden, Utah, by the Frank M. Browning family. Bank of Utah has since grown to approximately 400 employees and nearly $3 billion in assets. Bank of Utah is one of the top banks in the U.S., ranking in the top 11% for total assets, the top 7% for net income, and the top 2% for Return on Assets (RoA). With the personal touch of a community bank, Bank of Utah answers your calls, greets you in person and offers the most up-to-date online and mobile banking innovations. The Bank has 18 full-service branches throughout Utah, trust teams in Ogden and Salt Lake City, and mortgage offices in Logan, Price and St. George. Offering business and personal banking, mortgage and commercial lending, and trust services, Bank of Utah is dedicated to helping our neighbors and local businesses thrive, now and for years to come. Together, we are Utah. For more information call 801-409-5000 or visit bankofutah.com.