Heidi Humphries: HR Achievement Awards

Congratulations to Heidi Humphries, SHRM-SCP, PHR, director of human resources at MedQuest Pharmacy. She was honored as a part of the 2018 HR Achievement Awards.

Heidi Humphries, SHRM-SCP, PHR
Director of Human Resources, MedQuest Pharmacy

How have you worked to effectively recruit top talent and retain that talent?

It’s critical for hiring managers to understand what’s important to their prospective new hires. I firmly believe that the employer-employee relationship is a value exchange, and both parties need to feel that they’re getting what they need from the relationship. The challenge can be that most candidates are more concerned about making a great first impression than being authentic, so it can be hard to get genuine feedback. Our screening process includes multiple touch points, including an HR call to answer questions and address concerns away from the pressures of the formal interview, before an offer is made.

How do you view your role within the overall management team at your company?
I’ve been fortunate enough to be included as a key part of the management team for several years now. … Many business-related issues and new ideas cross my desk as a kind of check and balance, because I tend to see things through a very different lens than other managers. My goal is always to help others find a way to accomplish whatever it is they want to do, but I feel comfortable and fully supported if I ever need to push back or point out problems that require resolution.