How have you helped to develop and foster the culture within your company?
Due to the uniqueness of our structure, and that our growth over a number of years has come from acquisition, I would say that we have a blending of cultures. It’s something that makes us unique and is much valued by our bank leaders.
In HR, we consider ourselves “culture keepers” and one of the ways in which we “keep our fingers on the pulse” is through our company-wide employee survey. The survey includes questions that help us to understand how employees feel about things like trust in leadership, integrity and ethical business practices. The survey results enable us to measure our effectiveness in these areas.
How have you worked to ensure greater diversity/inclusion at your company?
We provide management with demographic data that is then used to set goals around gender and ethnicity, we ensure that our development programs have an equal balance of female and male representation, we strive to ensure our corporate board has diverse representation and, finally, we’ve established enterprise-wide regional D&I councils that report to an executive D&I council who ultimately report activities and results to senior management and the board of directors.