Margaret Mathis
Director, Talent Acquisition | Mountain America Credit Union (MACU)
In 2024 alone, as MACU welcomed over 100,000 new members, Margaret Mathis’ team efficiently processed an astounding 35,000 job applications — navigating this volume while maintaining quality standards that support the credit union’s continued growth and excellence.
“Margaret built key partnerships that leverage AI and technology to improve hiring,” notes Trent Savage, CHRO. “Candidates now have a clearer job preview, and hiring managers get a stronger, more refined talent pool.”
Margaret’s implementation of AI-powered job previews provides candidates with realistic insights into potential roles before they accept offers. This innovation has not only improved the quality of new hires but has significantly reduced turnover by ensuring alignment between candidate expectations and actual job responsibilities.
Her technological innovations extend to a comprehensive talent acquisition ecosystem, including a new CRM system, enhanced career site and AI-driven candidate assessments. These tools have transformed MACU’s recruitment operations, making them more efficient and adaptable to the credit union’s expanding needs.
Beyond systems and processes, Margaret demonstrates exceptional leadership in developing both her team and hiring managers across the organization. “Margaret strengthens hiring capabilities throughout MACU, ensuring we consistently find candidates who fit our culture and long-term needs,” Savage says.
Her commitment to ethical leadership is particularly evident in her instrumental role in launching employee resource groups, which foster inclusion and connection among team members.
“Margaret always considers what’s best for employees, candidates and the organization,” says Katie Schneider, MACU talent acquisition manager. “She cares deeply about the hiring experience and ensures we make decisions that align with our values.”
As a trusted thought leader on MACU’s executive team, Margaret continues to evaluate hiring trends and best practices, positioning the credit union to attract exceptional talent that will drive its mission forward while maintaining the values-based culture that distinguishes it in the financial services industry.
