January 1, 2013

Cover Story

The SAMY Awards

Sales and marketing are vital to keeping a company out of the red. In our ...Read More

Featured Articles

2013 Legislative Preview

Kyle McSlarrow: Creating a Great Customer Experience

Sections

Spotlight
Sarah Pearce and Laurie Hopkins: Taking Center Stage

Players
Players

Around Utah
Around Utah

Features
A Smart Investment

Features
Just Got Real

Focus
Deep Roots

Editor's Note
It’s Time to Give Back

Industry Outlook
Banking And Finance

Legal Briefs
Drowning in Paper

Reader's Choice
Sweet Success for Peach Treats

Economic Insight
A Fresh Start

EntrepreneurEdge
A Nice Place to Visit . . .

TechKnowledge
A Device for Every Need

Departments
Step It Up

Business Trends
The HQ Conundrum

Living Well
No Excuses

Article

Kyle McSlarrow: Creating a Great Customer Experience

Hilary Ingoldsby Whitesides

January 1, 2013


When the opportunity to serve as Comcast’s vice president of the Mountain Region arose, it didn’t take long for Kyle McSlarrow to decide.

“When the opportunity came along, I leapt at it,” says McSlarrow, who accepted the appointment in October 2012.

After working in policy for years, McSlarrow says he was increasingly interested in the business and operations side of the industry. That opportunity, combined with Salt Lake City’s inviting environment for his family, made joining Comcast’s Mountain Region an easy choice.

“What’s interesting to me is serving the customer. It’s all very complex, but our job is to make it seem easy,” says McSlarrow. “Our services are important and matter to people.”

McSlarrow started his career as an attorney. He then held a variety of positions in the political arena including the deputy secretary of the U.S. Department of Energy. Prior to joining Comcast in 2011, McSlarrow served as president and CEO of the National Cable and Telecommunications Association (NCTA).

It was during McSlarrow’s tenure at the NCTA that he fell in love with telecommunications. He was instrumental in keeping cable providers and networks united in a way that allowed continued freedom and growth in the industry—a skill he plans to put to good use as Comcast continues to expand and grow.

“We’ve got sales, marketing, engineering, technicians and more all in this one region. There are opportunities and challenges all rolled into one. My biggest goal is to help us work together, always keeping in mind the fundamental goal to create a great customer experience,” he says.

With cable, internet, phone and now home automation services, McSlarrow is committed to keeping the company’s focus on the customer, helping businesses grow through Comcast’s services, and helping the company grow through new products.

McSlarrow’s passion is contagious and he’s committed to passing his vision on to Comcast employees.

“My goal is to literally get to know every employee. It might be impossible, but this is a people business and I’d really like to do it,” McSlarrow says. “Every week we have new hires, whether they be technicians, in the call center or somewhere else. I tell them, ‘I’m new and you’re new.’ Then the point I make to them is that there is no other industry where you connect with the customer 24 hours a day, seven days a week, 365 days a year with not just one product the customer loves, but four.”

Despite the long hours as McSlarrow gets settled in to his new position, he says he couldn’t be happier. “I love what I’m doing. I’m having a blast.”

Utah Business Social
UB Events View All
CEO of the YearUtah Business Event
Mar 20, 2015
Utah Business Magazine and Presenting Sponsors - Holland & Hart and Newmark Grubb ACRES - are pro...
Job Summit 2015Utah Business Event
Apr 10, 2015
Position your company as a Premier Employer in today's competitive job market! Utah Business maga...
30 Women to WatchUtah Business Event
May 21, 2015
Utah Business magazine and Snell and Wilmer are proud to announce the 18th annual 30 Women To Wat...
Community Events View All
CEH - Certified Ethical Hacker
Mar 4, 2015
Learn to hack like a pro, while pleasing the boss! The ethical hacker is usually a trusted employ...
Intermountain Sustainability Summit
Mar 5, 2015
The Intermountain Sustainability Summit aims to bring together civic leaders, sustainability prof...

info@utahbusiness.com  |  90 South 400 West, Ste 650 Salt Lake City, Utah 84101   |  (801) 568-0114

Advertise with Utah Business

Submit an Event

* indicates required information
* Event Name:
Price (general):
Website (if applicable):
Coordinator's Name:
Coordinator's Email:
Coordinator's Phone:
Venue Name:
Venue Address:
Venue City:
Venue Zip:
Event Capacity:
Date(s):
to
* Event Description:
  Cancel